Free test

Policy

Swap your guide for any season

Not your season? Within 30 days of buying, I swap your guide for any season, free.

Short answer

Tell me which season you want within 30 days of buying, and I send that guide at no cost. It is a swap, not a refund.

If another season fits you better, ask for a swap within 30 days of buying.

Why, and how solid

Why: seasons sit on smooth scales, so you can land on the wrong side of a line, and a home estimate can land further off than a neighbor. If that happens, you should not have to pay twice.

Our policy A promise about how I work, not a claim about color.

What it covers

Any of the 12 seasons, not only a neighbor. You get the full guide, and it is one swap per purchase.

  • Palette GirliesBright SpringSeason guide
  • Palette GirliesTrue SpringSeason guide
  • Palette GirliesLight SpringSeason guide
  • Palette GirliesLight SummerSeason guide
  • Palette GirliesTrue SummerSeason guide
  • Palette GirliesSoft SummerSeason guide
  • Palette GirliesSoft AutumnSeason guide
  • Palette GirliesTrue AutumnSeason guide
  • Palette GirliesDeep AutumnSeason guide
  • Palette GirliesDeep WinterSeason guide
  • Palette GirliesTrue WinterSeason guide
  • Palette GirliesBright WinterSeason guide

How to ask

  1. If you bought on this site

    Reply to the email that delivered your guide, with the season you want.

  2. If you bought on Etsy

    Message me on Etsy about your order, with the season you want.

  3. I send the new guide

    At no cost. On Etsy, through Etsy messages.

What it is not

  • A refund. You get a guide for another season, not money back.
  • A limit on your rights. On Etsy, its purchase protection still applies.
  • A promise about how a color will look on you. A season is a frame for shopping.
  • A fix for a broken file. If one doesn't open, write to me and I fix it.

Why it exists

A home test can't control your light, mirror or screen, so a first result carries some error. The swap lets you correct it after you see your season in daylight.

What a swap tells me

Each swap shows where the test misses. I note which season you swapped from and to, without your name, so I can see when a season or a question needs work.